Boost your sales and driver better customer service, loyalty, and retention sales and drive better customer service, loyalty and retention
Real Time Analytics
Recommended personalized actions and real-time offers at every interaction and touchpoint based customer's behavior, needs, and previous interaction.
QA anaylsis on SOPs
Track gaps in SOPs and offer coaching and training agents for better customer support.
Deep Interaction Insights
Analyses customer interactions to discover deep insight, feedback, and sentiment across all communication channels
In-depth customer segmentation and targeting
Increased First Call Resolution
Actionable and contextual Insights
Improvement of CSAT scores
Relevant & personalized customer engagement
Success Story
Here whats our client achieved with Speech Analytics tools
70%
Call-center cost saved
3X
Faster reach
<60s
Resolved customer queries
Pre-programmed Intelligent Bots
Augmented by in-house ASR and NLU, the bots are pretrained in an ML environment to
Omni-channel Availability
Deployment-ready for channels like Telephony, IVR, Email, WhatsApp, etc., for deep and continuous engagement
Multi-lingual and Multi-faceted
Understands and converses with users in 20+ languages globally in multiple dialects (including 12+ Indian languages)
Let's Begin Digital Makeover With Our Innovate Solutions
Drive your company towards futuristic digital path with trusted solutions of LA Esfera
Zero-waiting time with instant & relevant resolutions
24X7 availability with high levels of scalability
Consistent
and
Linear UX
SaaS-like deployment models with outcome-based prices
AN ISO 9001 Certified
LA Esfera has 7+ years of elaborate experience in technology consulting and services.
